Frequently Asked Questions
Everything you need to know about your HAIRHOUSE experience.
How long does shipping take for my hair care products?
Standard shipping typically takes 3-5 business days. We also offer express shipping options which deliver within 1-2 business days for those urgent beauty needs.
Can I return a product if it’s not right for my hair type?
Yes, we offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are all HAIRHOUSE products authentic?
Absolutely. We are an authorized retailer for every brand we carry, ensuring you receive 100% genuine products directly from the manufacturers.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How do I track my order?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to monitor your delivery's progress.
Do you offer professional advice on which products to use?
Our team of hair experts is available via live chat and email to provide personalized recommendations based on your hair texture, concerns, and styling goals.